Our new automated return slot in the drive-up lane is now open! We appreciated your cooperation during our downtime as we made renovations to the Library and installed this new machine.

The new drive-up automated return slot accepts materials a little differently than our old one, so we thank you in advance for your patience during this initial time as both staff and patrons learn how to use the new machine. 

To make using the drive-up automated return slot easier, check out this quick video guide. Staff are also available to assist you in the drive-up lane if needed.

We thank you again for your support as we improve services at NPL!

How do I use the new drive-up automated return slot?

Step 1

  • Drive up to the first return slot with the touch screen. You should be close enough to reach the button and screen.
  • Press the green circle button on the front of the shelf to start a return.

Step 2

  • Insert materials one at a time.
  • The green lights on the conveyor belt mean you can insert an item.
  • The red lights on the conveyor belt mean you must pause before inserting the next item.
  • On the screen, a list will show the items successfully checked in.

Step 3

  • After inserting all your returns, press the "Done" button on the screen.
  • Makes sure all items have been accepted into the machine.
  • Do not leave items behind if they have not gone fully into the machine. They will remain on your account.

Not Accepted in the Automated Return Slot

If any of the following are inserted into the machine, it will push them back out towards you for you to collect. An error message will also appear on the screen.

  • Stacks of materials
  • Kits, Book Discussion Bags, Hotspots and Oversized Items 
  • Donations

Possible Error Messages

  • "Insert items one at a time!"
    You tried to insert more than one item into the machine at once. Only insert one item into the machine at a time.
  • "Item was rejected by the host system."
    You tried to insert an item that cannot be checked in through the machine. Return the item inside the Library instead.
  • "Try another machine, or contact a librarian - Sorter not running"
    The machine is offline and unavailable at that moment. Return your materials through the manual return slot instead.

If you need help, ring the door bell by the drive-up window and a staff member will assist you.

All items